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Refund Policy

Last updated: 31 August 2026  ·  Effective: 31 August 2026

This policy covers coins bought inside the Zaviro Live app. It sits alongside Google Play's own refund rules, which take precedence for the payment itself.

1. How purchases work

Coins are sold through Google Play billing. Zaviro Live never sees or stores your card details. The charge on your statement comes from Google, and the receipt is issued by Google.

2. Google's 48-hour window

For most purchases Google lets you request a refund directly within 48 hours, and that is the fastest route:

1. Open Google Play order history.
2. Find the Zaviro Live coin purchase.
3. Tap Request a refund or Report a problem and follow the steps.

After 48 hours, Google will normally refer the request to us.

3. When we will refund

• Coins were charged but never delivered. We check the order and either credit the coins or refund the purchase. Contact us with the Google order ID.
• Duplicate charge for the same package.
• Unauthorised purchase — the account or device was used by somebody else without permission, and it is reported promptly.
• A store item that does not work as described, where we cannot fix it.

4. When we will not refund

• Coins that have already been spent on gifts or store items. A gift, once sent, is delivered — it cannot be recalled.
• Change of mind about a gift you sent.
• Dissatisfaction with a host, a stream, or how somebody behaved. Report them instead — see our guidelines.
• Coins on an account terminated for breaking our terms. These are forfeited.
• Purchases made more than 90 days ago.
• A pattern of repeated refund requests, which we treat as abuse of this policy.

5. How to ask us

Email support@zaviroapp.live with your Zaviro Live user ID, the Google Play order ID, the date, the amount, and what went wrong. We reply within 5 business days. Approved refunds are processed by Google and typically reach your payment method in 3–10 business days.

6. Creator withdrawals

A withdrawal of creator earnings is not a purchase and is not covered here. Withdrawal terms are in section 5 of the terms of service.

7. Statutory rights

Nothing in this policy removes a refund right you have under the consumer law of your own country. Where local law gives you more, local law wins.